Multiple-day outage caused airline to lose revenue by cancelling and delaying
thousands of flights
Ed Bastian, CEO of Delta Air Lines, says the airline is facing $500m in costs
related to a global tech outage that disrupted emergency services,
communications and thousands of businesses.
Speaking on CNBC, Bastian said on Wednesday that the monetary amount represents
lost revenue as well as “the tens of millions of dollars per day in compensation
and hotels” for the five-day period.
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Tag - Microsoft IT outage
$10 UberEats vouchers sent to people who helped after global IT outage are
flagged as potential fraud
An attempt by the cybersecurity firm CrowdStrike to thank workers who tackled
the recent global IT outage with a $10 UberEats voucher hit a stumbling block
after Uber flagged the gesture as potential fraud.
CrowdStrike confirmed that it sent the $10 voucher to “teammates and partners”
who helped customers affected by a faulty software update it issued.
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Banking and healthcare firms, major airlines expected to suffer most losses,
according to insurer Parametrix
The global technology outage sparked by CrowdStrike’s faulty update will cost US
Fortune 500 companies $5.4bn, insurers estimated, as the cybersecurity firm
vowed to make changes to prevent it from happening again.
The projected financial losses exclude Microsoft, the tech giant whose systems
suffered widespread failures in the crash.
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Countless theories for the cybersecurity firm’s outage are flying around, but
whatever the reason, this sort of thing is likely to happen again
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“Where did CrowdStrike go wrong” is, if anything, a slightly overdetermined
question.
We can work backwards. Pushing an update to every single computer on your
network at the same time means that by the time you discover a problem, it’s too
late to limit the fallout. The alternative – a staged rollout – would see the
update pushed to users in small groups, usually accelerating over time. If you
begin by updating 50 systems at once, and then immediately lose all contact with
every single one of them, hopefully you spot it before you update the next 50m.
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But experts says full recovery from Friday’s IT failure could take weeks
A “significant” number of the 8.5m devices affected by last week’s global IT
outage are back online, according to the cybersecurity company at the centre of
the incident.
CrowdStrike said it was also testing a technique to reboot systems more rapidly,
amid warnings from experts that a full recovery from Friday’s IT failure could
take weeks.
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Home affairs minister Clare O’Neil says systems should soon be back online but
business groups say companies may need days to recover
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The home affairs minister, Clare O’Neil, says the company at the centre of the
world’s largest ever IT outage has told the federal government it is close to an
automatic fix which would allow systems to return online.
The global outage on Friday afternoon occurred after the cybersecurity firm
Crowdstrike updated a widely used cloud-based software product called Falcon.
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There is a further update on the situation at the Port of Dover in England,
which was mentioned earlier (see 9.41am BST).
Chief executive Doug Bannister told the PA news agency:
We operate a turn up and go system here. However, we do insist you have a book
on busy days, even if people are doing this on the drive down. The greater
visibility we have the better.
But we are here to service people who want to travel. So I would say to
displaced airport passengers ‘come on down. We have the capacity’.”
We start to get busy about 5 or 5:30 in the morning. We’ve opened new
infrastructure today which is working really well. So far there is no congestion
in the town of dover. Approach roads are busy but moving. Everything is running
well.”
The worst of this is over because the nature of the crisis was such that it went
very badly wrong, very quickly. It was spotted quite quickly, and essentially,
it was turned off.”
Until governments and the industry get together and work out how to design out
some of these flaws, I’m afraid we are likely to see more of these again.
Within countries like the UK and elsewhere in Europe, you can try and build up
that national resilience to cope with this. But ultimately, a lot of this is
going to be determined in the US.
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There has been disruption at airports around the world, as well as banks,
supermarkets and media outlets, after Windows workstations were hit by a 'blue
screen of death'. Long queues of passengers formed in airports in the UK, US,
India and Spain as some airlines warned of delays and grounded flights
* Global Microsoft IT outage: latest updates
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