It mistakenly entered all my business details in the search results for ‘How to
contact Google in the UK’
Four years ago, Google mistakenly published my restaurant business’s details,
including the phone number and address, in the search results for “how to
contact Google in the UK”.
At first I got just a few calls from people trying to get through to it but now
I receive up to 300 a week, including on my personal mobile, as well as messages
and letters. I have more than 130 voice messages.
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Tag - Consumer rights
Despite being told there was ‘no crossing to be paid’, a driver received 23
penalty notices
In November I had to start using my boss’s car for work. After making my first
journey across the Dartford crossing on the M25, I tried to pay the Dart charge.
I typed in the car’s details but the website clearly stated there was “no
crossing to be paid”.
I presumed that this meant my boss had the car on his own Dart account. As a
result, I did not add it to my own account.
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You have a right to return the product if you think it’s faulty, says policy
expert Kat George – but it will take some time and effort to claim your refund
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I bought an Apple HomePod mini speaker in February 2023. I want it to reliably
play audio via my iPhone and it does not and will not work with our standard
wifi network. We’ve followed help documents, forums and Apple Support’s advice:
nothing helped, but we learned that thousands around the world have the same
issue. We’ve asked Apple for a refund under Australian consumer law, but they
have refused. They expect us to make a three-hour round trip to an Apple Store,
where they will obviously be unable to replicate our home network. Am I entitled
to a refund?
– Simone, South Australia
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