When I got a confirmation email addressed to the wrong name. I suspected an error and cancelled. Then £500 was taken from my account Eight months ago, I booked an Airbnb on my new iPhone. The confirmation congratulated someone called Rachel on the booking. I realised Airbnb tech had somehow logged me in to a stranger’s account using my new work phone number and my Face ID. Airbnb later told me the phone number had been recycled and was previously owned by “Rachel”. No payment had been taken and I immediately cancelled the reservation and booked a different property. Continue reading...

Vacation rental company reports second-quarter profit of $555m compared with last year’s $650m The vacation rental company Airbnb forecast third-quarter revenue below Wall Street estimates on Tuesday and reported a lower second-quarter profit, as it flagged weakening demand from US customers. Shares of the company were down about 12% after the bell. Continue reading...